Frequently asked questions
Orders & Shipping
When will my order be dispatched?
Orders are typically processed within 2–5 working days. During launches or high-volume periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.
How long does shipping take within the UK?
UK standard delivery usually arrives within 2–4 working days after dispatch. Delivery times are estimates and may vary depending on the carrier.
Do you ship internationally?
Yes. International delivery typically takes 7–15 working days after dispatch. Please note that customs duties or import taxes may apply depending on your country and are the responsibility of the customer.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details.
My order is delayed, what should I do?
Occasionally, postal delays can occur outside of our control. If your order has not arrived within the expected timeframe, please contact us at selahandcrown@gmail.com, and we will assist you.
Returns & Exchanges
What is your return policy?
We offer a 14-day return window from delivery. Items must be unused, in original condition, and in their original packaging. Please see our full Returns Policy for more details.
How do I start a return?
Please email us at selahandcrown@gmail.com with your order number, and we will guide you through the process.
Care & Handling
How should I care for my heirloom box?
We recommend keeping your piece in a dry environment, away from direct sunlight. Gently wipe with a soft cloth if needed.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.